Privacy Policy
How we collect, use, and protect your information
Last updated: June 2025
HomesDirect ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile app and website.
1. Information We Collect
Information you provide directly
- Account info: Name, email address, phone number at registration
- Homeowner profile: Home address and service preferences
- Property Manager profile: Building name, address, type, units, county, and contact information per building
- Business profile: Company name, services offered, service area, contact details
- Payment info: Billing details processed securely by Stripe — we never store your full card number
- Project info: Service descriptions, budgets, urgency levels, and quote requests
Information collected automatically
- Device info: Device type, operating system, unique device identifiers
- Usage data: Pages viewed, features used, time in app
- Log data: IP address, browser type, error logs
- Location: County-level location to match you with local pros — only with your permission
2. How We Use Your Information
- Provide and operate the HomesDirect app and website
- Connect homeowners and property managers with service companies for quotes
- Pre-fill building information in quote requests for property managers
- Process subscription payments through Stripe
- Send transactional notifications (quote confirmations, new leads)
- Respond to customer support requests
- Detect and prevent fraud
- Improve our platform through anonymized analytics
We do not sell your personal information. We do not use your data for advertising purposes.
3. How We Share Your Information
With service companies (when you request a quote)
When a homeowner or property manager submits a quote request, the selected service companies receive: your name, address (or building address), phone number, email, and project description. Property managers' building information is shared as part of each relevant quote request.
With homeowners and property managers (when you receive a lead)
When a client selects your company, we share their project details and contact information so you can respond with a quote.
With service providers
- Stripe: Payment processing — governed by Stripe's Privacy Policy at stripe.com/privacy
- Cloud infrastructure: Secure hosting and storage
- Analytics: Aggregated, anonymized usage data only
Legal requirements
We may disclose information if required by law, court order, or to protect the safety of HomesDirect, our users, or the public.
4. Data Retention
We retain your data while your account is active. Building profiles registered by property managers are retained as part of your account. Request deletion at any time by emailing privacy@home-direct.us. After deletion, data is permanently removed within 90 days.
5. Data Security
- All data transmitted is encrypted using TLS/SSL
- Payment data handled by Stripe — never stored on our servers
- Access to user data restricted to authorized personnel only
- Regular security monitoring and audits
6. Your Rights
- Access: Request a copy of your personal information
- Correction: Update inaccurate data in your account
- Deletion: Request removal of your account and all associated data
- Portability: Request your data in a portable format
- Opt-out: Unsubscribe from marketing emails at any time
Contact us at privacy@home-direct.us to exercise any of these rights. We respond within 30 days.
7. Children's Privacy
HomesDirect is not directed at children under 13. We do not knowingly collect information from children under 13. Contact us immediately if you believe we have done so.
8. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by posting the new policy here with an updated date and, for material changes, via email or in-app notification.
9. Contact Us